AutoShield On-Site Vehicle Service is an exclusive benefit provided to AutoShield Auto Members. It is designed to get Members back on the road as quickly as possible.
AutoShield Membership provides each Member up to an aggregate of five (5) total On-Site Vehicle Services per Membership year (see additional terms and conditions below).
AutoShield On-Site Vehicle Service coverage includes the following services:
For vehicles that will not start, AutoShield technicians may provide certain battery services, such as testing of the battery or the vehicle starting and charging systems or attempting to jump-start the battery. Members may purchase a discounted battery from a preferred vendor, which the technician will install for the Member (some labor-intensive installations may require additional charges).
Due to safety concerns, the installation may be at a nearby location rather than the original service site.
Service hours and battery availability vary by location. Battery charging is not covered by AutoShield On-Site Vehicle Service.
AutoShield technicians will assist Members in installing spare tires. If an inflated spare is not available or the existing spare is deemed unsafe by the technician, the Member may elect to have the vehicle towed (subject to the towing terms and conditions below). Tire repair is not covered by AutoShield On-Site Vehicle Service.
AutoShield technicians will provide free delivery of enough fuel to get the Member to the nearest service station. Requests for diesel fuel must be made during a Member’s call for service; diesel may not be available in all locations. Members will receive fuel at no charge.
AutoShield technicians are also available to guide members to an informed decision regarding vehicle repairs or assessments. This can range from performing checks of connections and fluids and other vehicle assessments. Any services are provided “as is??? without any warranty, guarantee, or representation, express or implied, of any kind, and maybe temporary in nature. Members should have all vehicles inspected and serviced properly.
If a Member’s vehicle cannot be started or driven safely or suffered a verified mechanical breakdown AutoShield may provide tow services to a destination as described below. There is a limit of one tow per breakdown incident annually.
The one tow for up to 30 miles is limited to one tow per Membership year per household.
Members will be responsible for the payment of additional costs and expenses of tows that are in excess of the distances or allotments as specified above. These will be charged at the then-current rates of the Service Provider for that area, and must be paid to the Service Provider at the time of service.
Tow services include tows to the nearest repair facility or the responding Service Provider’s repair facility (if applicable) to the extent, such facility is located within the allotted mileage range.
If a Member’s vehicle is not operable after the services rendered by an AutoShield technician, AutoShield may assist the Member in locating a nearby repair facility, which may include AutoShield Preferred Auto Repair (PAR) facilities, which are repair shops that have been inspected and AutoShield. All costs associated with repair services, lodging, or alternative transportation are at Member’s expense.